Shipping & Returns
Shipping:
Mounted Butterflies are made to order, and usually ship within 7 working days.
Fabric is made to order, and usually ships between 7-10 days, unless otherwise stated.
Wallpaper is made to order, and usually ships between 10-14 days, unless otherwise stated. Please note our wallpaper samples come folded, to reduce shipping costs and reduce packaging waste. If you wish to have wallpaper samples sent rolled via tubes (at an additional cost) please select this option at Checkout.
We aim to ship all other items within 48 hours (Tuesday - Thursday, 9am - 5pm).
Carriers
We use the following carriers to deliver our orders:
- Royal Mail
- Evri
- ParcelForce
- UPS
- DHL
- FedEx
We try to keep our shipping costs down as much as possible but due to the fragile nature of some of our items we always insist on adding insurance and tracking where possible, which does come at a higher fee. We hope you appreciate that we only charge what the actual shipping costs, and do not add on any premiums.
We also strive to use eco-friendly packaging materials and may reuse boxes and packaging where possible. We appreciate they may not be the prettiest, but it's what's inside that counts :)
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Customs/ International restrictions
We cannot accept responsibility for any additional customs fees that may be applied when entering your delivery country. Please check if there are any restrictions in importing taxidermy items into your country before ordering with us, to avoid any disappointment.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns:
We really want you to be in love with your purchase, and if you are not entirely happy then we are here to help!
You have 15 calendar days to contact us at wtf@thecuriousdepartment.com and inform us of your intention to return an item. We will then advise accordingly. Alternatively, if you have set up an Account, you can request a return by logging in: https://shopify.com/40791867542/account .
When returning Products, please return them to us by one of the following methods:
- By Courier: You may return products to us by courier at your own cost and risk. Please note that we are not liable for any loss or damage to any returned products in transit and as such, we recommend that you return any products through a recorded delivery service.
- By Post: You may return products by post, at your own cost and risk. Please retain a certificate of posting from your post office as proof of postage.
When returning products, please package the products properly and securely to ensure that the products are not damaged during transit. If returned products are lost or damaged in transit, we reserve the right to charge you, or refund any amounts attributable to you through loss or damage.
Please note that Samples, Ex-Display and Seconds items are not eligible for refunds or returns. Also, due to the nature of face masks, these are non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Faulty or Damaged Items:
All items are handmade and lovingly packed and shipped, but sometimes things do go wrong! If you receive a faulty or damaged item we will of course issue a refund, discount or replace the item, based on the individual issue and customer request, as long as you contact us within 7 working days of the order being received. We will require photographic evidence of the item and packaging in order to claim insurance back from our couriers, and will request this from you at the time you inform us of the broken or damaged item.